The Language of Healing: Translating the Human Experience of Healing into Family-Centered Design and Operation Principles Conference on Patient-and Family-Centered Care: Partnerships for Quality and Safety Philadelphia, PA 08-17-2009 Roger Oxendale, CEO, Children’s Hospital of Pittsburgh of UPMC; Elizabeth Lewis, MEd, Director, Family Service and Resources, Children’s Hospital of Pittsburgh of UPMC; Timothy Powers, RA, Vice President of Healthcare Architecture, Astorino Astorino and Children's Hospital of Pittsburgh of UPMC employed a unique research technique to translate the needs and experiences of patients, families, and staff into a world class health care facility where design, culture, and operating systems reinforce their family-centered care philosphy. For more information, click here.

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